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FAQ

  • If you don't give a template, it will automatically generate a Word doc with the placeholders. In your SQL statement you could also give it user-friendly alias's. 01-MAR-2016  
    Is there a more user friendly method of knowing the name of the merge placeholders from the sql statement when creating the template?    
  • Yes, the APEX plugin is just an easy way to integrate AOP in your own application, but we provide a PL/SQL package too which does the call. 01-MAR-2016  
    Can Apex Office Print be called in a batch mode called from a batch scheduler such as dbms_scheduler to run in the background?    
  • At the moment we support docx, xlsx and pptx as templates. Output can be more formats (whatever MS Office can export to). 01-MAR-2016  
    Is the file produced an rtf, a doc or a docx?    
  • The license key is tight to the Mac address of the server it's running on. So if you install PROD on one machine that would be license one, if you put AOP on another machine which is for DEV, QA, ... it would be another license key. For the DEV machine you could put AOP in multiple folders on the same server and run them on different ports, the license key would work for all on the same machine. 01-MAR-2016  
    In the scheme of AOP running on my local server, do I require a license for each server?    
  • No, as long as the MAC address is the same. 01-MAR-2016  
    When I reinstall a computer will I have problems with AOP license to reinstall this?    
  • No 01-MAR-2016  
    Do I require an Internet connection to install AOP on my own server?    
  • This typically mean we can't convert the output to PDF, either the issue is in your configuration or their might be an issue with the temporary file (Word, Excel, Powerpoint) so it can't do the conversion. 01-MAR-2016  
    Does the next error indicate an error in the template? "Error while generating file Error while executing conversion command, please make sure LibreOffice bin folder is in your path variable. Check by typing ’soffice --version’ in command line. "    
  • A credit is a request to APEX Office Print (typically this is one file) A credit is a request to our server for a document (docx, xslx, pptx, pdf, html). 01-MAR-2016  
    What is a credit?    
  • You pay a one time price which includes support and free updates within the first year. If you want to keep getting support and updates, that is where the annual fee comes in. 01-MAR-2016  
    If I buy the bronze/silver/gold package with unlimited credits (€1500/€3900/€4900), do I need to pay additional fees with major releases? Or does my annual fee cover that?    
  • No, we charge per month starting with our bronze package which includes 150 credits/month. If you are new to our product, you can try our free trial and receive your first 100 credits which are valid for 100 days. 01-MAR-2016  
    Do you also charge by the file?    
  • Yes, you can try it before you buy and you can put AOP on a server both development and production point to. 01-MAR-2016  
    Can I set this tool up on a server within our environment and use it to support our development and production server? If I pay for a license for production, can I direct my development server to hit my production server with requests?    
  • If you enable remote debugging in the AOP plugin (Shared Components > Component Settings > AOP), we can help you find the issue more easily. Typically there's an issue with the JSON itself, due to not having an APEX patch installed. 01-MAR-2016  
    I am trying to test my form output to PDF, but I am getting a JSON error and am stuck. How do I solve this?    
  • Make sure the AOP process is before the RESET process, otherwise AOP won't know the client_id. 01-MAR-2016  
    When I run a script in the SQL Commands window using a bind variable, I get the exact record I’m looking for. However, when run through AOP, it fails. Where this started is that the plug-in runs great, but does not run for the current record. So I tried adding a bind variable.    
  • You don't really need Node, you just need the AOP executable. You can put that on the database server or on a machine the database server has access to. So the client (browser) don't even need access to AOP. 01-MAR-2016  
    In a typical web architecture with a database server accessed by a persons browser via an application server would node.js be installed on the database server? Node.js on the database server will allow batch printing. I assume if node.js is in a location accessible by the application server it's functions can be accessed from a browser for producing a file and locally printing a file?